As the author of the linked McKinsey report says, we think that we are good listeners, including in the case of the executive described, and don’t accept the need to change, let alone go about it. Once people have realised that they are not good listeners, they hungrily devour techniques to fill that vacuum. Continue Reading
Association for Project Management, Best Practice Groups (SIGs), Competence, NLP, NLP4PM, Peter Parkes, project management, Values and Behaviours